At Supreme Lighting our customers satisfaction is always first! We want you to be satisfied with your purchase. Please refer to our return process when a product needs to be returned.
We accept returns up to 30 days. Items must be returned in “same as shipped” condition.
You must have prior authorization to return an item after 30 days.
Returns received without prior authorization will not be refunded.
Returns after 30 days are subject to 35% restocking fee.
If your order arrives damaged or defective, please notify us within 48 hours of receipt of your order
Items listed under special deals are final sale and do not qualify for return.
Fixtures are not eligible for return. If you are purchasing new LED lamps, we recommend buying one to make sure that it is what you like.
Always feel free to contact us regarding any questions or help.
Customers are responsible to pay for return shipping.
Orders need to be returned at:
Refunds (if applicable):
Once we received and inspected your return we will send you an email notifying you of the approval or rejection of your refund.
If you are approved, your refund will be processed. A credit will automatically be applied to your cc or original method of payment within 2 business days.
Please note: we only process returns once a week
Exchanges (if applicable)
We only replace items if the are defective or damaged. An exchange for another item is treated as a new transaction Therefore, before placing your order contact us so that we can help you select the right product
Our products usually ship same or next business day.
Items not in stock usually ship 3-5 days, feel free to contact us to check if your items are in stock.
We are not responsible for any cost of labor or any other loss due to a late shipment.
We recommend not to schedule any installation before receiving your products.
- Q-Do you sell directly to the public?
- A-Yes! We also offer great discounted prices for wholesalers & businesses
- Q- How long does it take to ship an order?
- A- Items in stock ship same or next business day. Items not in stock usually ship 3-5 business days. If your ordering items for a big job that is time sensitive, we recommend reaching out to us to ensure that you will receive your items on time.
- Q-What is the minimum quantity order?
- A- There is no minimum. However, there is a minimum of $50 for free shipping.
- Q- What are your shipping policies?
- A- We can ship the full order to you, or we can also ship partial orders.
- Q- How do I pay for my order.
- A- We accept all major credit cards, we also accept Amazon Pay and PayPal.